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Shipping & Returns

Shipping Policy

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At Demo Tents in Hyderabad, we strive to provide a seamless and timely delivery experience for our customers. Below is our detailed shipping policy:

  1. Order Processing Time

    • Orders are processed within 1-3 business days after payment confirmation.

    • Custom orders may require additional processing time depending on the design and specifications.

  2. Shipping Methods

    • We use reliable shipping partners to ensure your order reaches you safely and on time.

    • Shipping is available across Hyderabad, Telangana, and other regions in India.

  3. Shipping Charges

    • Shipping charges may vary based on your location and the size/weight of the product.

    • Free shipping may be available for select orders or promotional offers.

  4. Estimated Delivery Time

    • Delivery within Hyderabad: 3-5 business days.

    • Delivery to other cities in Telangana or India: 5-10 business days.

  5. Order Tracking

    • Once your order is shipped, we will provide you with a tracking number to monitor the delivery status.

  6. Undelivered Packages

    • If the package is undelivered due to incorrect address or other issues, additional shipping charges may apply for redelivery.

Return & Exchange Policy

Your satisfaction is our priority. If you are not satisfied with your purchase, here’s our return policy:

  1. Return Eligibility

    • Returns are accepted within 1 days of receiving the product.

    • The product must be unused, undamaged, and in its original packaging with all accessories.

  2. Non-Returnable Items

    • Custom-designed demo tents or products personalized for specific requirements cannot be returned unless there is a manufacturing defect.

  3. Return Process

    • Contact our customer service team at 9966825073 to initiate a return.

    • Provide your order details and reason for the return.

    • Upon approval, ship the product back to our designated address.

  4. Refunds

    • Refunds will be processed within 7-10 business days after the returned product passes inspection.

    • Refunds will be credited to the original payment method or as store credit, depending on your preference.

  5. Shipping Costs for Returns

    • Customers are responsible for the return shipping charges unless the return is due to a defect or error on our part.

Exchanges

  • If you wish to exchange your product, please follow the return process and place a new order for the desired product.

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